Frequently Asked Questions
General
1. What is your minimum order quantity (MOQ)?
Our standard MOQ is 300 pieces per design. For each color variation, the MOQ typically ranges from 100 to 200 pieces
2. What is a tech pack, and why is it necessary?
A tech pack is a comprehensive document detailing your design specifications, including measurements, materials, colors, and construction details. It serves as a blueprint for manufacturing your garment accurately.
3. CanI provide my own tech packs, patterns, and samples?
Yes, you can provide your own tech packs and samples. However, for consistency and quality control, we prefer to create patterns in-house.
4. Do I need to provide garment sizes?
Providing garment sizes or a size chart is highly recommended to ensure accurate production and fit.
5. Do I need fashion training to start a clothing brand?
No formal fashion training is required. Our team is here to guide you through the entire process, from design to production.
Getting Started
6. What do I need to get started?
To begin, please provide your logo in vector format, detailed design sketches or tech packs, artwork files for prints or embroidery, and a size chart for each design.
7. What if I don't have a logo or design?
Our design team can assist you in creating a logo and developing your designs based on your ideas and inspirations.
8. How does the entire process work?
Our process includes design consultation, pattern making, sampling, bulk production, quality control, and shipping.
Lead Times
9. What is the lead time for the entire process?
Lead times vary depending on the complexity of the design and order quantity. Typically, sampling takes 7-10 days, and bulk production takes 4-6 weeks after sample approval.
10. Can you do rush orders?
Yes, we can accommodate rush orders depending on our production schedule and the specifics of your order. Additional fees may apply.
Manufacturing
11. What is your quality control process?
We implement strict quality control measures at every stage, including fabric inspection, in-process checks, and final product evaluation.
12. Are your factories ethical?
Yes, we are committed to ethical manufacturing practices, ensuring fair labor conditions and compliance with all relevant regulations.
13. Do you collaborate with third-party suppliers?
We work with a network of trusted suppliers for fabrics and trims to ensure quality and reliability.
14. CanIvisit your factory?
Absolutely! We welcome factory visits and can also arrange virtual tours upon request.
Customization Options
15. Do you offer custom washing, dyeing, and other treatments?
Yes, we provide various finishing options, including custom washing, dyeing, and special treatments like tie-dye.
16. Can my design be made in a specific color?
Yes, we can match specific colors using Pantone codes or fabric swatches you provide.
17. Do you offer grading for all sizes?
Yes, we offer grading services to ensure your designs are accurately scaled across different sizes.
Ordering & Payments
18. What is your ordering process?
Our ordering process involves initial consultation, sample development, order confirmation, bulk production, and delivery.
19. What are your payment terms?
Typically, we require a 30% deposit before production and the remaining 70% before shipment.
20. What payment methods do you accept?
We accept various payment methods, including bank transfers and Alipay.
Shipping & Returns
21. What are your shipping options for samples?
We offer various shipping options for samples, including express courier services like DHL, FedEx, and UPS.
22. What are the shipping costs?
Shipping costs depend on the destination, shipment size, and chosen shipping method. Please contact us for a detailed quote.
23. Can you ship to my country?
Yes, we ship internationally to most countries. Please provide your location for specific shipping details.
Resources & Guides
24. What are Incoterms?
Incoterms are international commercial terms that define the responsibilities of buyers and sellers in international transactions, including shipping, insurance, and tariffs.
25. How does import and export customs clearance work?
We handle all necessary documentation for customs clearance to ensure smooth import and export processes.
26. Can you help with labeling and packaging?
Yes, we offer custom labeling and packaging services to align with your brand identity.
